Pick Up Time and Late Policy:

All dogs must be picked up by 6:00pm.  Most dogs are picked up between 4pm and 6pm, although you are welcome to pick up anytime during normal office hours.  We value your time, as well as ours, and our late policy is a strict one.

 

Arriving late (after 6pm) to pick up your dog will result in a late fee.

Fees are as follows:

 

1st late incident:  $1.00 per minute per dog

2nd late incident: $2.00 per minute per dog

3rd late incident: $3.00 per minute per dog

4th late incident:  your dog will not be allowed to return to day care.

 

 

Holiday Closures:

Every year we close over the following dates:

* From Dec 24^th thru Jan 1^st

* Memorial Day

* July 4^th

* Labor Day

* Thanksgiving day and the Friday after Thanksgiving

These are the only holidays we close.

Inclement Weather: We are proud to day we have NEVER been closed due to inclement weather. You can be assured we will always be open. We know that although some dogs come to day care for the pure fun of it, many come out of necessity because of your work schedule. We respect and honor that. Please be aware that our cancellation policy still holds for inclement weather. If you know you cannot drive in the snow… we recommend canceling your dogs reservation as you will be charged for late cancel if you do not give us 24hr notice.

Occasionally an obedience class may be cancelled due to inclement weather but your trainer will always contact you.

Referrals for other pet services: If you are in need of a referral for day care services (if we are full), dog walking or pet sitting please feel free to call us and we will gladly give you a reference to another local pet care provider. There are some very quality service providers here in Bellingham and we are happy to help.

Please know, we would only recommend another service who has the same standards as we do, and would never recommend another day care facility that does not have qualified trainers on staff at all times.

* Something you should know....we work VERY hard here at TAW to provide your dogs with the best day possible. Not only do we provide fun organized games and activities but solid training work on good manners. If you choose to take your dog to a doggie day care facility that is not up to our standards, your dog will not be allowed at TAW. Let me explain why. At TAW we are constantly working with positive reinforcement clicker training to secure good manners...those very manners can fly right out the door if allowed to by another facility who is not properly trained in canine obedience. We will not spend all of our time "fixing" what other facilities have allowed to occur. Every moment your dog is here is spent loving, caring, playing, training, grooming and an all around good time with trained staff.

Leashes: All dogs must be on a leash, in a carrier or physically carried in when coming in and leaving from day care. Although your dog may have great abilities off leash, our parking lot is not the place for it! We have provided spare leashes by the front door to assist you. Please understand our biggest concern is for your dogs safety.

Who’s Who, on the web site: If your dog’s picture is not on the who’s who web page- the fastest way to get them there is to email us a picture ( jpeg format). We will write the bio and it can be up in 48 hours.

Doggie Snacks: At TAW we provide each and every dog with a snack in the middle of the day. However if your dog requires a special snack we ask that you bring it in a CLEAR- ZIPLOC type baggie with your pets name (FIRST AND LAST) clearly labeled on it. (Black sharpie-pen is easiest for us to see )

If your dog needs a lunch/meal, please note the will be given that meal in a crate and will be made to rest for at least one hour after eating to aid in digestion.  The snack we provide is given while your dog is in the playgroup, not a crate.

Authorization to pickup your dog: Remember, only individuals that you have authorized will be allowed to pick up your dog from day care. Please do not send any one to do so if we have not had written confirmation from you. Once we receive their information we can enter them into the computer (name and phone contact information) and it will be your responsibility to have us remove them from the list should your situation change.

Your Dog’s Physical Health: Some canine diseases can be contagious to other dogs. For the health and safety of all the dogs at day care, we ask that if your dog is showing ANY of the following symptoms you do not send them to day care: Vomiting, Diarrhea, Coughing, Sneezing (not allergy related) and Lethargy. If ,when at day care, the staff notices that your dog appears ill, your dog will be isolated and you will be called to come and pick up your dog. If medical attention is needed for your dog, a note or call from your veterinarian may be required for his return.

Vaccines: Your dog is required to be current on their vaccines. (see vaccine requirements) For adult dogs we DO allow the use of titer tests. Like our vaccine requirements, a titer test is required every 3 years.

Fleas: We pride ourselves on having an extremely clean environment. All dogs who come to day care need to be free of all external parasite (fleas, ticks etc) We require that your dog is on a flea preventive during the months of April thru October. If a flea is found on your dog while they are at day care your dog may be sent home. If we have availability to give your dog a bath, we may choose to do so at your expense.

Your Dogs Mental Health: Dogs, being sentient beings, can be very “tuned in” to the stresses at home. If there are any changes in your household we ask that you keep us informed. We can often see a change in your dogs behavior when they are under stress and it is helpful for us to know so we can better deal with the situation. Examples of stresses to your dog can be, but are not limed to :* Home Remodels * Vacations of any family member * Someone new into the household * Someone leaving the house hold * A new pet * Loss of an existing pet * New medications for your pet

We are not trying to be nosey…. We care about your pets well being